OHPAC Application Support / Technical Support Analyst + healthcare revenue-cycle + Tier 1 application support (In Person Interview at Virginia)

Job: OHPAC Application Support / Technical Support Analyst + healthcare revenue-cycle + Tier 1 application support

Location: Richmond, Virginia (In Person Interview & Hybrid
Interview: In-Person + Phone

Contract

Our client is looking for an experienced OHPAC Application Support / Technical Support Analyst to provide Tier 1 application support for Oracle Health Patient Accounting (OHPAC) and related healthcare patient-accounting functions.

Required Skills

3+ years of working foundational knowledge of Oracle Health Patient Accounting (OHPAC)
and patient accounting/revenue-cycle workflows. 
3+ years of working ability to troubleshoot and resolve routine OHPAC application issues
and accurately escalate issues outside the scope of Tier 1 support. 
3+ years of working ability to understand and follow established application support
procedures, organizational policies, and standard operating procedures 

3+ years of working ability to communicate clearly and professionally with end users,
application teams, technical teams, leadership, and vendors.

3+ years of working ability to document incidents, troubleshooting activities, resolutions,
and escalations accurately and consistently.

3+ years of working ability to recognize patterns in incidents and identify recurring
application or workflow issues. 

3+ years of working knowledge of common end-user technologies, including desktop
applications, Citrix environments, printing, user access, and related support 

functions

3+ years of understanding of healthcare privacy, security, and compliance requirements,
including HIPAA

3+ years of experience demonstrates strong customer service skills and the ability to provide clear guidance to users with varying levels of technical expertise

3+ years of strong analytical, problem-solving, and troubleshooting skills related to

 Cerner/OHPAC