Quick Overview
Job Description
Qualifications & Experience
• [Required] Experience and knowledge of incident management principles, methodologies and tools (e.g. ITIL)
• [Required] Strong analytical, problem solving and troubleshooting skills with the ability to exercise mature judgment under pressure
• [Required] Ability to work with a team, ensuring team efficiency, particularly during high-severity incidents
Technical Skills & Background
• [Required] Broad knowledge of ServiceNow Business Sensitive
Certifications
• [Required] IIL Foundations
Education & Training
• [Required] Bachelor of Science in Computer Science or a related discipline or an equivalent combination of education and work experience
• [Required] 5+ years of experience in incident management
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