Quick Overview
Job Description
Utilities Experience is must
SCADA environment experience is preferred.
6+ years of experience as a Business Analyst, Process Analyst, or Process Architect with a strong track record in process discovery, documentation, and improvement
• Exceptional ability to interview subject matter experts, synthesize complex information, and produce structured, high-quality documentation
• Expert proficiency in process mapping and diagramming tools (Visio, Lucidchart, Miro, Draw.io, or equivalent)
• Solid working knowledge of process improvement methodologies—Lean, Six Sigma, BPM, or equivalent (formal certification preferred but not required).
• Demonstrated experience producing SOPs, BRDs, swimlane diagrams, and business process documentation across complex, cross-functional environments
• Outstanding written and verbal communication skills—able to make dense, technical information clear and accessible to varied audiences
• Proven facilitation skills: comfortable leading workshops and working sessions with mixed groups of technical specialists, operations staff, and business executives
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