Helpdesk Support Technician

Position Overview

We are seeking a customer-focused Help Desk Support Technician to provide first-level technical support to internal users. This role is ideal for someone with strong troubleshooting skills, excellent customer service abilities, and a desire to build a career in IT. The Help Desk Technician will serve as the first point of contact for technical issues, assisting users via phone, email, and remote support tools while ensuring timely issue resolution and documentation.

Key Responsibilities

• Respond to incoming help desk requests via phone, email, and ticketing systems.
• Gather and document user information, issue details, and troubleshooting steps.
• Build rapport with end users and provide exceptional customer service throughout the support process.
• Diagnose and troubleshoot hardware, software, network, and workstation-related issues.
• Assess issue severity and escalate complex incidents to Tier II support when necessary.
• Record, track, and document support requests through final resolution.
• Utilize diagnostic tools and established procedures to identify and resolve technical issues.
• Perform follow-up communication with users to ensure successful issue resolution.
• Create and maintain knowledge base articles, help sheets, and FAQ documentation.
• Support users with workstation setup, configuration, and general IT-related questions.
• Assist with user account provisioning and deprovisioning across systems, applications, and network resources.
• Conduct user access reviews and support security and compliance audits.
• Help maintain procedures for logging, reporting, and monitoring system performance.

Required Qualifications

• Minimum of 1 year of help desk, desktop support, or technical troubleshooting experience.
• Strong understanding of computer hardware, operating systems, software applications, networking fundamentals, and peripheral devices.
• Experience supporting users in a business or enterprise environment.
• Ability to read and interpret technical manuals and procedural documentation.
• Excellent verbal and written communication skills.
• Strong customer service mindset with the ability to support users of varying technical skill levels.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.

Preferred Qualifications

• Experience administering user accounts, permissions, and system access.
• Familiarity with Active Directory, Microsoft 365, ticketing systems, or related support tools.
• Microsoft certifications (MTA, MD-102, MS-900, or similar) are highly preferred.
• Experience supporting security, compliance, or user access review processes.

Top Skills

• Help Desk Support
• Technical Troubleshooting
• Customer Service
• Phone Support
• Ticket Management
• User Account Administration
• Hardware & Software Support
• Documentation & Reporting

Ideal Candidate

The ideal candidate is a reliable, service-oriented professional who enjoys solving technical problems and helping others. They possess strong communication skills, attention to detail, and a willingness to learn new technologies while delivering an excellent support experience to end users.
Job Type & Location
This is a Contract to Hire position based out of Las Vegas, NV.
Pay and Benefits
The pay range for this position is $18.00 - $19.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Las Vegas,NV.
Application Deadline
This position is anticipated to close on Aug 31, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.