Help Desk/Desktop Support Analyst

Description

Robert Half is looking for a customer-focused Service Desk professional with strong Microsoft applications and SaaS support for a long-term contract with a real estate client based in Seattle, Washington. This role is ideal for someone who thrives in a fast-paced, remote environment, enjoys solving technical problems, and delivers a true white-glove support experience to end users.

Duration: Long-term contract

Pay rate: up $35/hourly

Location: 100% Remote - working in CST or EST hours

Key Responsibilities:

• Provide Service Desk support to end users, delivering timely and high-quality technical assistance
• Support SaaS-based applications with a strong focus on Microsoft-centric technologies
• Troubleshoot and support Hybrid Exchange and Microsoft environments (with an upcoming transition to fully Exchange)
• Deliver white-glove support, ensuring a positive and professional user experience
• Work remotely while maintaining strong communication and collaboration with internal teams

Requirements

• Proven experience in a Service Desk or Technical Support role
• Microsoft 365 and Window OS support
• Hands-on experience supporting Hybrid Exchange and Microsoft environments
• Prior experience working in a remote role
• Ability to provide high-touch, white-glove customer service

Preferred Background:

• Experience supporting mid-size enterprise environments
• Strong SaaS support background
• Exposure to credit unions or financial services environments is a plus

Soft Skills:

• Self-starter and continuous learner
• Excellent customer service and communication skills
• Proven success supporting users in sales-driven organizations
• Highly adaptable and flexible, with the ability to adjust to changing priorities

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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