Product Manager II

Job Summary

The Product Manager II is responsible for defining, prioritizing, and delivering products and solutions that drive business value and improve user experiences. This role partners closely with business stakeholders, technology teams, design, analytics, and operational functions to identify opportunities, solve complex problems, and deliver scalable solutions.

As an individual contributor, the Product Manager II owns product initiatives from discovery through delivery and adoption. The role balances customer needs, business objectives, and technical considerations while driving alignment across cross-functional teams. Success is measured through the achievement of business outcomes, user satisfaction, operational improvements, and product performance.

Key Duties and Responsibilities

25% Product Strategy & Planning

• Develop a deep understanding of users, stakeholders, business processes, and organizational objectives.
• Translate business goals and user needs into product strategies, roadmaps, and actionable priorities.
• Define and monitor key performance indicators (KPIs), success metrics, and analytics to evaluate product effectiveness.
• Gather and analyze qualitative and quantitative data to identify opportunities for product enhancements and innovation.
• Manage and prioritize the product backlog based on business value, customer impact, risk, and strategic alignment.
• Evaluate market trends, industry best practices, emerging technologies, and competitive solutions to inform product decisions.
• Support long-term product planning and roadmap development.

50% Product Delivery & Execution

• Lead product discovery efforts to identify opportunities, validate assumptions, and define requirements.
• Create, prioritize, refine, and accept user stories, features, and enhancements for Agile delivery teams.
• Collaborate with Engineering, Design, Data, and business partners to deliver high-quality solutions.
• Facilitate Agile ceremonies, including backlog refinement, sprint planning, reviews, demonstrations, and retrospectives.
• Identify dependencies, risks, trade-offs, and constraints and proactively drive resolution strategies.
• Use data and customer insights to make informed product decisions and continuous improvements.
• Ensure solutions meet business requirements, user expectations, quality standards, and operational needs.
• Translate complex business and technical concepts into clear, actionable communication for diverse audiences.
• Support release planning, user adoption, change management, and post-launch performance monitoring.

25% Stakeholder Management & Cross-Functional Leadership

• Build strong relationships and foster collaboration across business, technology, and operational teams.
• Serve as a trusted partner and advocate for users and stakeholders.
• Facilitate discussions, workshops, and decision-making sessions to align priorities and drive outcomes.
• Manage stakeholder expectations regarding scope, priorities, timelines, and delivery.
• Communicate product vision, strategy, roadmap progress, risks, and outcomes to stakeholders at all organizational levels.
• Influence without direct authority to achieve alignment and successful execution.
• Promote a culture of customer-centricity, continuous improvement, and data-driven decision-making.

Education and Experience

Education

• Bachelor's degree in Business, Information Systems, Computer Science, Engineering, Marketing, or a related field required.

Experience

• 5+ years of experience in Product Management, Product Ownership, Business Analysis, Program Management, or a related discipline.
• Experience working within Agile product development environments.
• Experience managing products, applications, platforms, or business processes throughout the product lifecycle.
• Demonstrated success working with cross-functional teams to deliver business and customer outcomes.

Preferred Qualifications

• Experience with enterprise software, digital products, business applications, or technology-enabled solutions.
• Experience leveraging data and analytics to drive product decisions.
• Relevant certifications such as Certified Scrum Product Owner (CSPO), Professional Scrum Product Owner (PSPO), Agile Certified Practitioner (PMI-ACP), or similar credentials.

Knowledge, Skills, and Competencies

Customer & User Focus

• Demonstrated ability to understand customer needs, pain points, and business challenges.
• Experience participating in user research, feedback collection, and discovery activities.
• Ability to translate user insights into actionable product recommendations.
• Strong empathy for users and commitment to delivering meaningful outcomes.

Business Acumen

• Understanding of business strategy, operational processes, and organizational goals.
• Ability to evaluate opportunities, quantify value, and support business case development.
• Strong analytical and problem-solving skills.
• Experience leveraging qualitative and quantitative data to support decision-making.
• Ability to balance short-term priorities with long-term strategic objectives.

Product Management

• Experience managing product roadmaps, backlogs, requirements, and release planning.
• Ability to define product requirements and prioritize work based on business and customer value.
• Understanding of product lifecycle management, Agile methodologies, and delivery frameworks.
• Strong organizational, planning, and execution skills.
• Ability to manage multiple priorities in a fast-paced environment.

Technical Aptitude

• Working knowledge of software development processes, system integrations, data flows, and application architecture concepts.
• Ability to collaborate effectively with technical teams and understand technical dependencies and trade-offs.
• Experience working with digital platforms, enterprise systems, or software applications.
• Familiarity with analytics, reporting, and data-driven product management practices.

Leadership & Communication

• Excellent verbal, written, presentation, and facilitation skills.
• Ability to communicate effectively with technical and non-technical audiences.
• Strong collaboration and relationship-building capabilities.
• Demonstrated ability to influence stakeholders and drive alignment without direct authority.
• Ability to navigate ambiguity, manage competing priorities, and make informed decisions.
• Commitment to continuous learning, adaptability, and professional growth.

Success Measures

Success in this role is demonstrated through:

• Achievement of defined business and product outcomes.
• Increased user satisfaction, adoption, and engagement.
• Delivery of high-quality solutions that address customer and business needs.
• Effective stakeholder alignment and cross-functional collaboration.
• Continuous improvement of product performance, operational efficiency, and user experience.
• Consistent execution against roadmap commitments and strategic priorities.