Partner Certification Operations Manager

Job#: 3053851
Job Description:
Partner Enablement
Location: San Francisco, California (Partial Remote)
Role Overview
The Partner Enablement function supports a growing global partner ecosystem. As demand for the certification program, learning paths, and Partner Basecamp accelerates, the operational workload has grown. This role will own day-to-day enablement operations for the next three months, ensuring partner learners have a seamless experience as the program scales. This is a role that blends certification program administration, support triage, and exam operations for an individual who thrives in fast-moving environments.
Key Responsibilities

• Manage partner candidate registration and exam scheduling within Pearson VUE, configure and maintain exam delivery settings, and ensure alignment between candidate eligibility and tiering rules.
• Verify certification completion records submitted via partner intake forms and route credentialed learners into the appropriate downstream groups.
• Serve as the primary point of contact for the partner enablement support inbox, responding to inbound questions regarding exam access, scheduling, certification status, and discount eligibility.
• Partner closely with an AI support agent to ensure routine inquiries are deflected and escalated tickets are resolved.
• Build and maintain dashboards and reporting infrastructure to surface partner certification attainment across the ecosystem.
• Connect certification data to partner program tiers, co-sell eligibility, and business outcomes.
• Develop a system to track and report against learner pipeline progression from initial training enrollment through certification completion.
• Document manual workflows to support future automation, knowledge transfer, and program scaling.

Required Qualifications

• 7 or more years of experience in certification program operations, learning operations, or partner programs, ideally within a B2B SaaS or technology environment.
• Experience administering Pearson VUE or comparable proctored exam delivery platforms, including candidate registration, exam scheduling, eligibility configuration, and voucher management.
• Technical understanding of how a certification platform integrates with surrounding systems, including partner portals, Salesforce, and data warehouses.
• Experience owning certification operations end to end, including candidate data flows, exam delivery integrations, and credential issuance.
• Comfort working with APIs, webhooks, and middleware (Workato, Zapier, Tray, or similar).
• Proficiency with spreadsheets, light formula/scripting work, and dashboarding tools (Looker, Tableau, or Salesforce reports).
• Written communication skills, with the ability to manage high-volume email and Slack-based support.
• Ability to operate effectively in ambiguous, fast-paced environments with strong judgment.

Preferred Qualifications

• Experience working with partner ecosystems (GSIs, CSPs, resellers) and understanding how certification and enablement data flows support partner tiering and co-sell motions is preferred but not required.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.
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