Workday Level 1 Helpdesk Support Analyst

Experience providing Level 1 helpdesk, call center, or end-user application support

Strong customer service and communication skills

Ability to work in a fast-paced, high-volume support environment

Experience logging and managing tickets in a structured support process

Ability to triage issues effectively and escalate appropriately

Comfort assisting users with system navigation, access, and general business process questions

Ability to work onsite full time during the support period

Prior Workday end-user support experience

Experience supporting ERP, HCM, Payroll, or HR systems in a go-live or hypercare environment

Experience supporting public sector, education, or large employee populations

Familiarity with common post-go-live issues such as access, approvals, payroll questions, and transaction support

Experience working closely with functional and technical teams during stabilization periods