ServiceNow Architect

Introduction:

The ServiceNow Architect will be responsible for owning the day-to-day administration, availability, security, governance, and continual improvement of the ServiceNow platform. They will also lead IT Service Management (ITSM) initiatives, manage Configuration Management Database (CMDB), handle IT Asset Management (ITAM) tasks, configure automation workflows, design integrations, and oversee platform lifecycle and release management.

Responsibilities:

• Own the day-to-day administration, availability, security, governance, and continual improvement of the ServiceNow platform.
• Administer and improve Incident, Problem, Change, Request, Service Catalog, Knowledge, SLA, Major Incident, and reporting capabilities.
• Manage CMDB governance, data quality, CI lifecycle, Discovery, Service Mapping, Event Management, and operational visibility.
• Handle hardware/software asset lifecycles, software models, entitlements, compliance, audits, and optimization.
• Configure workflows, forms, notifications, roles, access controls, automation, data structures, and platform capabilities.
• Design and maintain APIs, MID Server, Import Sets, Integration Hub/Spokes, and integrations with various systems.
• Manage environments, upgrades, releases, testing, SDLC controls, and platform changes.
• Support the ServiceNow strategy and roadmap, manage demand and technical debt, prioritize enhancements, and establish standards.
• Develop dashboards, KPIs, and operational reports; monitor platform health and performance.
• Collaborate with stakeholders, translate requirements into solutions, and drive adoption through documentation and training.

Requirements:

Required Skills:

• ServiceNow platform experience
• Understanding of SLA, Mapping, and Software Development Methodology
• Knowledge of Data Structure and Change Request Management

Preferred Skills:

• Experience in Finance and Auditing