Senior Human Resources Generalist – Leave of Absence

Position Overview

We are seeking a Senior Human Resources Generalist with strong experience in Leave of Absence (LOA) and Absence Management. This role will manage employee leave cases, ensure compliance with applicable regulations, support HR operations, and serve as a subject matter expert for leave-related matters.

The ideal candidate will have 5–8 years of HR or Leave of Absence experience, strong knowledge of FMLA, ADA/ADAAA, disability, and state leave regulations, and excellent communication and stakeholder-management skills.

Key Responsibilities

• Manage assigned Leave of Absence cases from initiation through return to work.
• Administer and interpret FMLA, ADA/ADAAA, disability, and state-specific leave requirements.
• Coordinate leave information and documentation with employees, HR teams, managers, and external vendors.
• Provide exceptional customer service and resolve employee leave questions and escalations.
• Identify, analyze, and resolve complex leave-related issues while minimizing organizational risk.
• Maintain accurate employee leave records and HRIS documentation.
• Prepare and manage operational reports, metrics, and tracking systems for the Leave team.
• Develop and maintain quality controls and service standards for leave administration.
• Review existing absence-management processes and recommend improvements.
• Assist in developing, implementing, and maintaining leave and HR policies and procedures.
• Partner with internal business stakeholders to understand needs and improve HR/leave processes.
• Design and deliver training on leave processes, reports, policies, and tracking systems.
• Maintain HR systems, documentation, and user access to ensure information remains accurate and current.
• Serve as a Subject Matter Expert (SME) for the Leave of Absence team and internal stakeholders.
• Provide support across broader HR functions, including benefits, employee relations, HRIS, compliance, onboarding, and employee records as needed.

Required Qualifications

• 5–8 years of Leave of Absence, Absence Management, or related HR experience.
• Strong hands-on experience managing FMLA and ADA/ADAAA cases.
• In-depth knowledge of disability, medical leave, and state-specific leave requirements.
• Strong understanding of core HR practices and employment compliance.
• Experience working with leave/disability vendors and internal business partners.
• Experience with HRIS systems, reporting, and maintaining confidential employee records.
• Strong analytical, problem-solving, organizational, and customer-service skills.
• Excellent written and verbal communication skills.
• Ability to manage sensitive and confidential employee information.
• Bachelor's degree in Human Resources, Business, or a related field preferred, or equivalent HR experience.

Preferred Qualifications

• PHR, SPHR, SHRM-CP, SHRM-SCP, or similar professional certification.
• Experience developing HR/leave policies and procedures.
• Experience creating training programs and delivering training to HR teams or business stakeholders.
• Experience with process improvement, quality controls, and HR reporting.

Ideal Candidate Profile

The strongest candidates will have a solid HR background combined with significant hands-on Leave of Absence experience. Candidates should be comfortable managing complex FMLA/ADA/disability cases, working with vendors and employees, handling escalations, interpreting leave regulations, producing reports, and improving absence-management processes.