General Assistant

Title: General Assistant ( cafe operator)

Location: JCB World Headquarters, Rocester
Contract: Permanent
Hours: Monday to Friday, 8:30am to 4:00pm
Start Date: 5 October

We are looking for a friendly, reliable and customer-focused General Assistant to operate our newly opened café within the factory area at JCB World Headquarters. Working independently, you will be responsible for delivering excellent customer service, preparing and serving a range of food and beverages, maintaining high standards of cleanliness, and ensuring the café is fully stocked and ready for service each day.

This is an exciting opportunity for someone who enjoys engaging with customers and takes pride in creating a welcoming café environment.

Key Responsibilities

• Prepare and serve hot and cold beverages including barista-style coffees, teas and speciality drinks.
• Prepare and serve toasted sandwiches, light snacks, cakes and confectionery items.
• Operate the till and handle cashless transactions accurately.
• Maintain attractive food and beverage displays throughout the day.
• Monitor stock levels and communicate replenishment requirements.
• Ensure food safety, allergen and health & safety standards are followed at all times.
• Complete daily cleaning schedules and maintain a clean café environment.
• Open and close the café independently.
• Provide a warm, welcoming and professional service to all customers.
• Promote products and upsell where appropriate.
• Report any maintenance, equipment or operational issues to management.

What We're Looking For

Essential

• Excellent customer service skills.
• Ability to work independently and manage workload effectively.
• Positive attitude and strong work ethic.
• Good communication skills.
• Basic food preparation experience.
• Understanding of food hygiene and safe working practices.
• Reliable and punctual.

Desirable

• Previous café, coffee shop or hospitality experience.
• Barista experience.
• Food Hygiene Certificate.
• Experience using tills and handling customer transactions.

What We Offer

• Monday to Friday working pattern.
• No evening or weekend shifts.
• Opportunity to be part of a new café opening.
• Supportive team environment.
• Training and development opportunities.
• Access to employee benefits and wellbeing programmes.

For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.

Join us, and be part of the food revolution!

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example, protecting the planet and supporting local communities.

Interested? Even if you don’t meet all requirements, we’d like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.

We are proud to be an inclusive employer and welcome applications from candidates of all backgrounds. We celebrate individuality and are committed to creating an inclusive environment for all employees. We encourage applications from people of all ages, abilities, gender identities, sexual orientations, races, religions, and socio-economic backgrounds.

BaxterStorey is committed to encouraging equity, diversity, and inclusion (ED&I) among our workforce and aim for our workforce to be truly representative of all sections of society, and for each employee to feel respected and able to give their best. To support our commitment to this we have set ourselves an ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.

Join us and bring your unique perspective to our team.