IT Client & Workplace Specialist

Job Title: IT Client & Workplace Specialist

Location: Ambernath, India

Job Type: Full Time

Reporting: Head of Cloud & End User Enablement, Global IT/IS

About PolyPeptide Group:

PolyPeptide Group AG and its consolidated subsidiaries (“PolyPeptide”) is a specialized Contract Development & Manufacturing Organization (CDMO) for peptide- and oligonucleotide-based active pharmaceutical ingredients. By supporting its customers mainly in pharma and biotech, it contributes to the health of millions of patients across the world. PolyPeptide serves a fast-growing market, offering products and services from pre-clinical to commercial stages. Its broad portfolio reflects the opportunities in drug therapies across areas and with a large exposure to metabolic diseases, including GLP-1. Dating back to 1952, PolyPeptide today runs a global network of six GMP-certified facilities in Europe, the U.S. and India. PolyPeptide’s shares (SIX: PPGN) are listed on SIX Swiss Exchange.

Position Overview:

We’re looking for a passionate and experienced professional to join our Global IT/IS Team. As a global Workplace Specialist working with global computerized systems, you will have an operational focus when being involved in many parts of our business and need to navigate in an environment that has a high tempo and is changeable to be able to meet the high demands.

We are looking for a strong Workplace Specialist to provide second-level technical support for our Polypeptide Client PC environment, covering both enterprise and manufacturing computers and related equipment. This role may also include support for workplace services such as printing, telephony, and conference room equipment

Key Responsibilities:

• Provide 2nd level technical support for PC hardware and software in enterprise and manufacturing environments.
• Troubleshoot and resolve issues related to desktops, laptops, and peripheral devices.
• Support workplace services including printers, telephony systems, and conference room AV equipment. Maintain documentation of incidents, resolutions, and standard operating procedures.
• Ensure compliance with IT policies and security standards. Collaborate with 1 level support teams for escalated issues and ensure timely resolution.
• Continuously work to transfer knowledge to our OPC.

Required Skills & Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field.
• 3+ years administering & supporting Microsoft Intune
• 5+ years administering & supporting Microsoft Configuration Manager (SCCM)
• Confident in all aspects of Intune & SCCM, including deployment, compliance, troubleshooting, and application packaging & deployment
• Strong PowerShell scripting skills for automation, compliance, and reporting
• Solid experience with Operating System Deployment (OSD) using SCCM/MDT
• Strong grasp of enterprise device management, certificate-based authentication, and automation

• Excellent troubleshooting and problem-solving skills.
• Ability to work independently and communicate effectively with stakeholders.

Preferred Qualifications:

• Experience with ITIL processes and ticketing systems.
• Knowledge of networking fundamentals and remote support tools.
• Prior experience in pharmaceutical or manufacturing industry is a plus.
• Familiarity with workplace services (print, telephony, AV equipment).

Why Join Us at PolyPeptide Group:

PolyPeptide Group offers an exciting opportunity to work at the forefront of peptide-based therapeutics, a rapidly growing and innovative segment of the pharmaceutical industry. As a key member of PolyPeptide team, you will have the opportunity to contribute to a company that is dedicated to the success of its clients and the advancement of peptide science. Join us and be part of a global organization that is shaping the future of life-saving therapies.