Jira Specialist

Driven by the passion to improve quality of people’s lives, WSA continues to grow as market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively.

We are looking for a Jira Specialist to ensure a stable, secure, and scalable Jira and Jira Service Management (JSM) platform supporting WSA's global ITSM processes and business needs.

Join us at a pivotal point in our Atlassian journey. You will help shape and modernize WSA's global Jira and Jira Service Management platform as we transition from Data Center to Atlassian Cloud and build a scalable foundation for ITSM, automation, and enterprise service management.

You will become one of WSA's key technical experts for the Atlassian ecosystem and will have significant influence on platform architecture, standards, automation, and the future roadmap.

What you will do

• Support Jira and JSM migration activities from Data Center/on-premise environments to Atlassian Cloud.

• Administer, configure, maintain, and optimize Jira and Jira Service Management platforms.

• Configure and continuously improve JSM Assets/CMDB, including integrations and data management.

• Develop workflows, automations, REST API integrations, and scripting solutions.

• Provide L2/L3 support, troubleshooting, and root cause analysis for enterprise Jira environments.

• Own and continuously improve Jira/JSM platform standards, technical governance, documentation, and best practices, while advising stakeholders on secure and scalable solutions.

Technology Environment

• Jira Software

• Jira Service Management (JSM)

• Confluence

• JSM Assets / CMDB

• Atlassian Cloud

• REST APIs

• Automation for Jira

• ScriptRunner / Groovy

• SSO / Entra ID

• Git / CI/CD

• ITSM / ITIL

• Lansweeper

• Integrations with enterprise platforms

What you bring

Must Have

• 5+ years of hands-on experience with Jira and Jira Service Management in complex enterprise environments.

• Strong Jira/JSM administration and configuration experience.

• Hands-on experience with JSM Assets/CMDB.

• Experience working with both Atlassian Cloud and Data Center environments.

• Strong understanding of Jira/JSM security models, permissions, schemes, workflows, and platform governance within enterprise environments.

• Strong automation, API, and integration capabilities.

• Ability to work independently and take ownership of technical solutions.

Great if you also bring

• Experience leading or supporting Atlassian Cloud migration initiatives.

• Experience with ScriptRunner, Groovy, or similar scripting technologies.

• Experience integrating Jira/JSM with enterprise platforms and business applications.

• Atlassian certifications.

• ITIL certification.

• Experience operating Jira/JSM at global enterprise scale.

• Experience working in international or global organizations is an advantage.

Who we are

At WSA, we provide innovative hearing aids and hearing health services.

Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.

With us, you will become part of a truly global company where we care for one another, welcome diversity and celebrate our successes.

Sounds wonderful? We can't wait to hear from you.

WSA is an equal-opportunity employer and committed to creating an inclusive employee experience for all. Regardless of race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status we firmly believe that our work is at its best when everyone feels free to be their most authentic self.