Program Manager V

We are looking for a Program Manager V to lead quality, measurement, and operational improvement initiatives within a large-scale outsourced operation. This role requires a highly analytical and proactive professional who can evaluate operational performance, build scalable measurement frameworks, identify opportunities for improvement, and drive measurable results across cross-functional and external partner teams.

The ideal candidate will combine strong program management experience with quantitative problem-solving skills and the ability to operate effectively in a fast-paced, evolving environment. Experience working with global teams, third-party vendors, operational analytics, and AI or automation initiatives is highly valued.

Key Responsibilities Include:

• Own and continuously improve quality measurement and performance frameworks across a large-scale operational program.

• Analyze operational data to identify trends, performance gaps, root causes, and opportunities for improvement.

• Develop metrics, scorecards, reporting, and measurement methodologies that connect operational activity to measurable business outcomes.

• Conduct recurring quality and performance reviews and provide actionable recommendations to internal teams and external partners.

• Partner with cross-functional stakeholders to improve processes, workflows, training, scripts, tools, and operational effectiveness.

• Manage and influence third-party vendors and partner teams against established performance targets.

• Drive programs across multiple teams, countries, and time zones without direct reporting authority.

• Support the implementation of AI, automation, and operational tooling to reduce manual work and improve efficiency.

• Partner with engineering, operations, analytics, and other functional teams on process and tooling improvements.

• Create spreadsheets, analytical models, and data-driven recommendations to support business decisions.

• Manage multiple priorities in a fast-paced environment and take ownership of cross-functional initiatives as business needs evolve.

• Document processes, measurement systems, and operational workflows to ensure long-term continuity and scalability.

Required Qualifications:

• 8+ years of relevant professional experience in program management, project management, management consulting, operations, vendor management, outsourcing, analytics, or a related field.

• Strong quantitative and analytical skills with demonstrated experience interpreting data and translating findings into business recommendations.

• Experience building or managing quality, performance, or measurement frameworks and using insights to drive measurable results.

• Demonstrated program or project management experience, or a background in management consulting.

• Experience managing complex cross-functional initiatives involving multiple stakeholders.

• Proven ability to influence and deliver results through teams outside of a direct reporting structure.

• Experience working across multiple countries, regions, or time zones.

• Strong problem-solving skills and the ability to create analytical models, spreadsheets, and performance reporting.

• Ability to successfully take ownership of active programs and operate effectively in environments with changing priorities.

• Strong communication, stakeholder management, and organizational skills.

• Proactive working style with the ability to independently identify issues and drive solutions.

Preferred Qualifications:

• Experience working within a large-scale technology or digitally focused organization.

• Experience applying AI or automation within an operational environment.

• Experience with operations tooling, process automation, or product-related programs.

• Experience managing outsourced operations, vendors, BPO partners, or other third-party service providers.

• Experience with digital partnerships, online platforms, customer or partner operations, or similar scalable business models.

• Familiarity with AI-assisted workflows, automation tools, or rapid prototyping techniques.

• Experience driving operational transformation, continuous improvement, or efficiency initiatives.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• …and much more

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.