Business Analyst

We are seeking an experienced Business Analyst to work closely with business stakeholders and technology teams to deliver solutions that improve sales, marketing, customer service, and customer engagement processes. The ideal candidate will gather requirements, analyze business processes, and support implementations, enhancements, and integrations.

Key Responsibilities

• Gather, analyze, and document business and functional requirements for CRM initiatives.
• Conduct stakeholder meetings, workshops, and process reviews to identify business needs and improvement opportunities.
• Translate requirements into user stories, process flows, use cases, and functional specifications.
• Support CRM implementations, integrations, enhancements, data migration, and system optimization efforts.
• Collaborate with developers, QA teams, and project managers throughout the project lifecycle.
• Facilitate User Acceptance Testing (UAT), issue resolution, and user adoption activities.
• Maintain project documentation, including BRDs, FRDs, workflows, and process maps.
• Communicate project status, risks, and dependencies to stakeholders.

Required Qualifications

• Bachelor's degree in Business, Information Systems, Computer Science, or related field.
• 5+ years of Business Analyst experience
• Hands-on experience with Salesforce, Microsoft Dynamics 365, HubSpot, Oracle CX, or SAP CRM.
• Strong skills in requirements gathering, process analysis, documentation, and stakeholder management.
• Experience creating BRDs, FRDs, User Stories, Use Cases, and Process Flow Diagrams.
• Understanding of CRM processes including Lead Management, Opportunity Management, Sales Pipeline, Customer Service, and Marketing Campaigns.
• Experience working in Agile and/or Waterfall environments.
• Excellent communication, facilitation, and problem-solving skills.