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ServiceNow Architect

Syntax Consultancy LtdLondon🇬🇧United Kingdom

Why this role stands out

This hybrid ServiceNow Architect role offers an exciting opportunity to design and implement end-to-end solutions within the ServiceNow TSM module, leveraging your deep Telecoms domain experience. You will thrive here if you are adept at translating business needs into technical blueprints and driving complex integrations, all while enjoying the flexibility of a hybrid work model. Join a reputable consultancy and make a significant impact on a key client project.

Quick overview

SeniorityMid Senior
Employment typeTemporary/Casual
Work modeHybrid
LocationLondon, United Kingdom
AWSSplunkAzureJavaScript

Job description

ServiceNow Architect
London (Hybrid)
6 Month Contract
£600/day (Outside IR35)

ServiceNow Architect needed with SOMT (Sales Order Management for Telecommunications) experience. 6 Month Contract in London (Hybrid).

Hybrid Working 2 to 3 days/week remote (WFH) and the remainder of the time working from the office in London. Paying up to £600/day (Outside IR35).

Working with a global IT Consultancy supporting a leading Telecoms end client. Start in November/December 2026.

  • Strong hands-on ServiceNow Architecture + SOMT (Sales Order Management for Telecommunications) expertise.
  • ServiceNow Architect to lead the design, architecture + implementation of ServiceNow Technology Service Operations Management (SOMT) solutions.
  • Defining scalable IT Operations architectures, driving observability, AIOps initiatives + enabling proactive operations through ServiceNow SOMT modules.
  • Strong ServiceNow ITSM, IT Operations + Enterprise Monitoring.
  • Architecture & Solution Design: defining end-to-end ServiceNow architecture aligned to enterprise IT Operations strategy.
  • Implementation & Delivery: leading implementation of SOMT solutions across large enterprise landscapes, monitoring tools (Splunk, Dynatrace, AppDynamics, Azure Monitor, AWS CloudWatch), CMDB data sources.
  • Technical Leadership: acting as Technical Authority for SOMT solutions and best practices, mentor developers, administrators + consultants on SOMT architecture and standards
  • AIOps & Observability: design + implement AIOps-driven event correlation and noise reduction.
  • Governance & Optimization: define SOMT governance, standards, and architectural guardrails.
  • Technical Environment: ServiceNow, ITSM, SOMT, CMDB architecture, data modeling, ServiceNow scripting (JavaScript, Glide APIs), Network, server, storage, cloud, HLDs, LLDs + architecture diagrams.

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