ServiceNow Developer

Position Summary

Seeking a Senior ServiceNow Developer to design, develop, and support enterprise ServiceNow applications and platform capabilities. The developer will collaborate with product owners, service managers, and technical teams to deliver secure, scalable, and maintainable solutions. This role requires strong technical expertise, architectural judgment, and the ability to mentor developers while maintaining platform governance and development standards.

Responsibilities

• Design, develop, test, and deploy ServiceNow applications and enhancements across multiple environments.
• Translate business requirements into technical solutions in collaboration with product owners and stakeholders.
• Build upgrade-safe custom applications using App Engine Studio, scoped applications, and platform APIs.
• Develop role-based user experiences using Configurable Workspace, UI Builder, UI Policies, and Client Scripts.
• Implement inbound and outbound integrations using Scripted REST APIs and applicable IntegrationHub patterns.
• Build automation using Flow Designer, reusable actions, subflows, and orchestration patterns.
• Maintain and enhance existing applications to improve stability, performance, and upgrade compatibility.
• Review development work for compliance with platform standards, access controls, and security requirements.
• Support platform upgrades and resolve issues introduced by new releases.
• Troubleshoot production issues and implement long-term corrective solutions.
• Maintain technical design documentation, implementation guidance, and operational runbooks.
• Participate in sprint planning, backlog refinement, change reviews, and release governance.
• Mentor developers, conduct code reviews, and promote consistent development practices.

Required Specialized Skills

• Expertise in App Engine Studio, scoped applications, and custom application development.
• Experience configuring Configurable Workspace, UI Builder, UI Policies, and Client Scripts.
• Ability to implement and support ServiceNow integrations and automation.
• Strong understanding of platform governance, naming conventions, access controls, and architectural best practices.
• Ability to collaborate with cross-functional teams in Agile delivery environments.
• Technical leadership experience, including mentoring developers and reviewing code.

Preferred Experience and Skills

• 5+ years of hands-on ServiceNow development experience in enterprise or large-scale environments.
• 3+ years building and supporting custom applications using App Engine Studio.
• 3+ years working in Agile or sprint-based delivery environments.
• Strong server-side scripting experience with Script Includes, Business Rules, and Scripted REST APIs.
• Advanced proficiency in GlideRecord, query optimization, and transactional logic.
• Experience with Flow Designer, reusable actions, subflows, and orchestration.
• Strong understanding of ACL design, role hierarchy, and access evaluation order.
• Experience designing and supporting Configurable Workspace and UI Builder experiences.
• Familiarity with Platform Analytics, including indicators, breakdowns, and dashboards.
• Experience with REST integrations and JSON data exchange.
• Strong technical documentation and communication skills.

Preferred Education and Certifications

• Bachelor’s degree or higher in Information Technology, Computer Science, or a related field.
• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ITIL® 4 Foundation certification or equivalent ITSM experience.