Full timeEngineering

Second Line Engineer

Greenfield I T RecruitmentStoke-on-trent, Staffordshire🇬🇧United Kingdom

Why this role stands out

This role offers a fantastic opportunity to grow your IT expertise through diverse responsibilities, including infrastructure maintenance and mentoring junior engineers, with a competitive salary of £30,000. If you excel at troubleshooting and enjoy customer-facing technical challenges, you'll thrive in this supportive environment. Apply today to advance your career in IT support!

Quick overview

Salary£30k/yr

SeniorityMid Senior

Employment typeFull Time

Work modeOn Site

LocationStoke-on-trent, Staffordshire, United Kingdom

Microsoft Office

Job description

IT Support Engineer
Salary: £30,000 per annum
Full-time

We are recruiting on behalf of our client for an experienced IT Support Engineer to join their technical support team.
This is a varied, customer-facing role involving remote and on-site support, troubleshooting, infrastructure maintenance and technical escalation.
Key Responsibilities

Troubleshoot Microsoft, hardware, software, server and networking problems.
Attend customer sites for support, consultancy and proactive maintenance.
Manage and monitor servers, backups, networks, firewalls and security systems.
Administer and support Microsoft 365, Active Directory, Azure and Windows Server.
Monitor patching and alerts using RMM solutions.
Maintain accurate technical documentation and support records.
Assist with mentoring and developing Junior Engineers.

The Candidate:

Strong Microsoft experience, including Windows Server, Active Directory, Azure and Microsoft 365.
Good knowledge of networking and infrastructure.
Experience providing on-site, customer-facing technical support.
Strong troubleshooting and problem-solving skills.
Excellent communication and customer service abilities.

If you're an experienced IT Support Engineer looking for a varied role with opportunities to develop your technical skills please contact Paige Bevan on or email .