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Desktop Support

Conch TechnologiesUnited States🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationUnited States
Active DirectoryWindows ServerITIL

Job description

Hi
Greetings from Conch Technologies, Inc.
Position : Desktop Support (O365 EUC H&F Support )
Location: Austin, TX, (5 days a week onsite)
Duration: 12+ Month Contract
Required Skills:
3-4 years of experience in EUC H&F Support.
(End User Compute – Deskside Support)

• Support and troubleshooting of Windows 10 & 11 Operating Systems and Microsoft O365 applications.
•  Good customer handling skill and prior experience in Concierge (VIP Users) support
•  Install, troubleshoot and repair desktop/laptop issues (both hardware/software)
•  Basic troubleshooting of Conference devices, Projectors, and Meeting room facilitation.
•  SCCM client end installation & troubleshooting knowledge
•  Basic knowledge of Networking and Active Directory
•  Must have the right attitude and a customer-centric approach.
•  Document all support activity within the IT Incident and request fulfillment tool (Preferred SNOW)
•  Incident, Service Request, and Problem Management (ITIL)
•  Customer Service(including VIP Customer Service) and Communication Skills
•  Vendor Coordination
•  Documentation and SOP Creation
•  Ability to work independently and manage onsite priorities
•  Collaboration with Infrastructure, Security, and Engineering Teams
Thanks & Regards,
Nayak Teketi | US IT Recruiter
|
Conch Technologies, Inc |

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