Role: Mobile Device Management & Apple Device Operations

Role: Mobile Device Management & Apple Device Operations (246123)

Location: Remote

Duration: FTE

Top Priorities:

• Hands-on experience managing endpoints using Microsoft Intune / Endpoint Manager.
• Device enrollment and onboarding across Windows, macOS, iOS, and Android.
• Experience configuring device policies, compliance policies, and Entra Conditional Access.
• Microsoft Entra ID (Azure AD) administration experience.
• Application packaging, deployment, and updates through Company Portal.
• OS update rings and patch management using Windows Update for Business (WUfB), macOS, and mobile platforms.
• PowerShell / Shell scripting for endpoint automation and remediation.
• Troubleshooting device check-in failures, policy conflicts, and remote device operations.

Niche / Difficult Skill Combinations:

• Microsoft Intune administration combined with multi-platform endpoint management.
• Windows Autopilot, Apple Business Manager (ABM/ADE), and BYOD enrollment.
• Intune compliance policies integrated with Entra Conditional Access.
• PowerShell automation specifically for endpoint management and remediation.

Position Overview

Play a key role in managing and securing enterprise mobile and desktop device infrastructure through Microsoft Intune and Apple device management technologies. This position focuses on end-to-end mobile device lifecycle management, including device enrollment, provisioning, policy configuration, application deployment, update management, troubleshooting, and remote operational support.

The role involves managing day-to-day Intune and Apple device operations, resolving technical issues, maintaining device inventory, and supporting operational transitions.

Responsibilities

• Manage day-to-day Microsoft Intune and Apple device operations.
• Support device enrollment, provisioning, application deployment, and troubleshooting.
• Resolve iOS activation, Wi-Fi, VPN, certificate, and compliance issues.
• Maintain device inventory and manage device replacements and retirement activities.
• Coordinate carrier and vendor escalations.
• Handle operational incidents and customer communications.
• Participate in incumbent knowledge transfer (KT), documentation, and phased takeover activities.

Required Qualifications

• Experience in Microsoft Intune administration and enterprise mobility support.
• Hands-on knowledge of Apple Business Manager (ABM) and iOS/iPadOS device management.
• Experience with Automated Device Enrollment (ADE) and device provisioning.
• Knowledge of device configuration, compliance policies, and application deployment.
• Experience troubleshooting iOS activation, connectivity, and application issues.
• Understanding of mobile device lifecycle management, including onboarding, offboarding, replacement, and retirement.
• Experience with incident, service request, and escalation management.

Preferred Qualifications

• Experience with SIM/eSIM activation and carrier coordination.
• Knowledge of Apple certificates, enrollment tokens, and Apps and Books licensing.
• Familiarity with Microsoft Entra ID fundamentals.
• Experience with mobile inventory and device-user-number mapping.
• Awareness of Smarsh mobile capture.
• Familiarity with ITIL/ITSM processes.

Technical Skills & Certifications

• Microsoft Intune / Microsoft Endpoint Manager.
• Apple Business Manager, Automated Device Enrollment (ADE), and APNs.
• iOS/iPadOS enterprise device support.

Preferred Certifications / Training:

• Microsoft 365 Endpoint Administrator Associate (MD-102).
• Apple Device Support / Apple Deployment and Management training or certification.

Optional Certification:

• ITIL Foundation.