Background Verification Agents

We are looking for a Background Verification Agents across the United states.
Location: Remote role (anywhere in the US)
Working 5 days a week
Pay rate: $16.00-$18.00/hr
Training and Laptop - will be provided.

Essential Job Functions
Live applicant support via voice, video and chat during kiosk enrollment
Verify identity documents; supervise capture of fingerprints, photos and signatures
Manage up to 4 concurrent enrollments; monitor session times and applicant queue
Troubleshoot kiosk and workstation issues.
Enforce security, confidentiality and branding standards at all times
Complete daily activity reports, timekeeping and mandatory training res

Knowledge, Skills & Abilities

• Customer Service - Knowledge of principals and processes for needs assessment is a plus, meeting quality standards
• Technology - comfort with PC hardware, software applications and data entry
• Clerical – records/file management, forms handling, standard office procedures
• Monitoring - self & peer performance assessment, corrective action orientation
• ntegrity - ethics, honesty and adherence to confidentiality protocols

Qualifications/Eligibility criteria

• High school diploma or equivalent
• Proficiency in Microsoft Office Suite
• Minimum age: 18 years
• Clears criminal, education, credit, drug and state-specific vetting
• Available for evenings and weekends working
• Credential-processing experience is a plus