Reconciliation Lead

Reconciliation Lead
Hybrid, In-Office in Fort Worth, TX
Monday, Tuesday and Wednesday in-office; work from home Thursday and Friday.

About the Role
You will join a Lead Reconciliation Analyst team responsible for reconciliation services to FDS Amplicare customers and oversees the customer relationship and communication. In this role, you will be expected to maintain an in-depth understanding of the customer’s needs and their business to provide them with the best use of the FDS Amplicare reconciliation application helping deliver meaningful outcomes across the patient care journey.
Your work will directly impact FDS Amplicare Customers, and help shape what’s next in healthcare.

Key Responsibilities
You will lead reconciliation activities and customer support efforts by partnering with internal teams, customers, and cross-functional stakeholders to deliver accurate reconciliations and positive customer outcomes
You will support and improve reconciliation processes, workflows, and application usage to enhance accuracy, efficiency, and customer satisfaction
You will collaborate across customer support, product, operations, and technical teams to resolve issues, influence decisions, and ensure successful execution of priorities
You will analyze data, troubleshoot challenges, and implement solutions that improve quality, performance, or user experience
You will communicate progress, risks, and outcomes clearly to stakeholders, demonstrating accountability and follow-through
You will manage multiple priorities effectively, delivering high-quality results in a dynamic environment
You will contribute to continuous improvement efforts, identifying opportunities to innovate and enhance team or product performance

Minimum Requirements
3+ years of experience in healthcare operations, pharmacy services, reconciliation, or customer-facing support roles
Demonstrated knowledge of customer service, problem-solving, and workflow management
Experience with Microsoft Office applications, reporting tools, and customer relationship or reconciliation systems
Ability to communicate clearly through documentation, presentations, and cross-functional collaboration
Strong problem-solving skills and ability to work both independently and as part of a team
Basic familiarity with AI-enabled tools (e.g., Microsoft Copilot, ChatGPT) to support productivity, analysis, and documentation

Preferred Qualifications
Bachelor’s degree in healthcare, business, or a related field or equivalent practical experience
Experience with pharmacy reconciliation platforms, healthcare technology, or pharmacy operations systems
Exposure to process improvement, data analysis, and customer relationship management workflows
Hands-on experience with troubleshooting, customer interaction, reconciliation, and issue resolution
Training, certification, or demonstrated experience using generative AI tools to improve efficiency and outcomes
90-Day Success
In your first 90 days, you will:
Build a strong understanding of FDS Amplicare reconciliation products, systems, customer workflows, and team processes
Establish relationships with cross-functional partners and learn how teams collaborate to deliver results
Contribute to key projects or priorities, delivering early measurable outcomes
Begin taking ownership of defined responsibilities with guidance, demonstrating accountability and progress
Inclusion Statement
We encourage candidates from all backgrounds to apply-even if you don’t meet every qualification listed.

If you're excited about this role and the opportunity to make an impact, we’d love to hear from you. Learn more about our culture at: https://careers.omnicell.com/
Drug Screen: Not Required
Base Compensation: $17.12 to $17.50
(Actual compensation is subject to variation due to such factors as location, education, experience, and skillset.

We offer a comprehensive benefits package, including medical, dental and vision plans covering eligible US employees and dependents, voluntary wellness and employee assistance programs, life insurance, disability, retirement plans with matching, and paid time off.)
EEO, Privacy, and Adaptability
Omnicell welcomes applications from all individuals, valuing a wide range of perspectives and backgrounds. As an equal opportunity employer, we do not discriminate based on race, gender, religion, sexual orientation, gender identity, national origin, veteran status, or disability.

We are committed to making our recruitment process accessible to everyone. We offer support and reasonable adjustments for individuals with disabilities during our hiring process. If you need assistance, please contact us at Recruiting@omnicell.com. At Omnicell, respect for privacy and confidentiality is paramount. We adhere to strict policies to prevent discrimination or retaliation against those who engage in open conversations about compensation.

However, employees privy to compensation information as part of their job role are expected to maintain confidentiality, except in specific circumstances outlined by law, such as during formal complaints, investigations, or as required by legal obligations. Learn more about our privacy practices: Privacy | Omnicell (https://www.omnicell.com/privacy/)
Please note that Omnicell reserves the right to modify job roles and responsibilities as needed to meet our organization's evolving needs and drive our mission forward.