ServiceNow FSM & Mobile Solution Architect

Experience: 10+ Years

Key Responsibilities:

• Lead the architecture, design, and implementation of ServiceNow Field Service Management (FSM) and Mobile Solutions.
• Define end-to-end field service processes covering Work Orders, Dispatching, Scheduling, Workforce Management, Asset-Centric Services, and Mobile Technician Experience.
• Design scalable mobile-first solutions using ServiceNow Mobile Studio, Mobile Agent, Offline Capabilities, and Custom Mobile Apps.
• Provide architectural leadership across FSM implementations and enterprise integrations.
• Collaborate with business stakeholders to define solution roadmaps, operating models, and best practices.
• Drive technical governance, solution reviews, estimations, and implementation strategies.
• Mentor development teams and support pre-sales, proposals, and customer workshops.

Required Skills:

• Deep expertise in ServiceNow FSM and Mobile App Architecture.
• Strong hands-on experience with Mobile Studio, Mobile App Builder, Offline Mobile Solutions, and Agent Mobile Apps.
• Experience designing complex Integrations using REST, SOAP, IntegrationHub, APIs, and MID Server.
• Strong understanding of ITSM processes, CMDB, CSDM, and Service Catalog.
• Experience integrating FSM with ERP, CRM, Asset Management, and third-party enterprise applications.
• Strong customer-facing consulting, solutioning, and stakeholder management skills.

Secondary Skills (Preferred):

• ITSM process implementation and optimization.
• CMDB governance, data modeling, and CSDM.
• ITOM concepts including Discovery and Service Mapping.
• ITAM and Asset Management process awareness.

Preferred Certifications:

• CSA, CAD
• CIS-FSM
• CIS-ITSM
• Mobile Application Development experience
• CTA/CMA (Preferred)

Summary: Seeking an experienced FSM & Mobile Solution Architect with strong expertise in Field Service Management and Mobile Solutions, complemented by working knowledge of ITSM, CMDB, and Integrations, to lead enterprise-scale ServiceNow transformation programs and mobile workforce initiatives.