Senior Network Engineer

Role Summary
This position involves responding to and resolving complex network incidents within a large enterprise environment. The individual will support manufacturing, warehouse, and office locations across North America and globally, ensuring network stability and quick recovery from outages. The role requires a proactive approach to troubleshooting, incident management, and continuous technical development.

Responsibilities

• Respond to and resolve high-priority network incidents, including P1 incidents requiring urgent attention and service restoration
• Manage and escalate P2 and P3 incidents within the operational support queue
• Troubleshoot network issues across OSI Layers 1 through 4, including hardware failures, connectivity issues, and software defects
• Support and troubleshoot Layer 2 technologies such as VLANs, trunking, spanning-tree operations, and wireless connectivity
• Diagnose Layer 3 routing issues, including IP addressing, inter-VLAN routing, WAN connectivity, and BGP operations
• Analyze Layer 4 connectivity problems involving TCP, UDP, firewalls, and application reachability
• Support SD-WAN and troubleshooting activities using Cisco vManage and related tools
• Investigate site outages and node failures to identify root causes and execute corrective actions
• Collaborate with service providers and internal teams to resolve WAN and circuit-related problems
• Participate in daily operational reviews, incident tracking, and escalation procedures, supporting a high-volume network environment

Qualifications

• CCNP certification
• 6+ years of enterprise network engineering, network operations, or incident response experience
• Strong hands-on troubleshooting experience in large enterprise environments
• Deep understanding of TCP/IP fundamentals and the OSI model
• Knowledge of troubleshooting Layer 2 and Layer 3 networking issues, including VLANs, STP, BGP, and WAN technologies
• Experience supporting Cisco enterprise networking environments and hardware/software failures
• Ability to interpret logs, interface statistics, routing data, and telemetry
• Familiarity with network security concepts, including firewalls and zero-trust environments
• Excellent communication and customer service skills
• Relevant education, training, certifications, or equivalent practical experience
• Availability to work on a hybrid schedule with at least 3 days onsite each week in Warren, MI, and participate in an on-call rotation

Publishing Pay Range: $58.00 - $60.75 Hourly

This position offers a hybrid schedule, with time split between the office and remote work.