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Production Support Engineer - Java - W2 - 1099

RadiantzeJersey City, NJ🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeHybrid
LocationJersey City, NJ, United States
Root Cause Analysis

Job description

Role: Production Support Engineer – Java
Location: Jersey City, NJ
Duration: Long Term
Job Summary
We are looking for an experienced Production Support Engineer with strong Java experience to support and maintain critical production applications. The ideal candidate will have hands-on experience troubleshooting Java-based applications, resolving production incidents, monitoring application performance, and working closely with development and infrastructure teams.
Key Responsibilities
  • Provide L2/L3 production support for Java-based applications.
  • Monitor production systems and proactively identify application or performance issues.
  • Troubleshoot and resolve production incidents within defined SLAs.
  • Analyze application logs, stack traces, and system metrics to identify root causes.
  • Debug Java applications and support issue resolution with development teams.
  • Work with Java, Spring/Spring Boot, REST APIs, SQL, and related technologies.
  • Perform application deployments, configuration changes, and production releases.
  • Participate in incident, problem, and change management processes.
  • Conduct root cause analysis (RCA) for recurring production issues.
  • Coordinate with developers, DevOps, database, infrastructure, and business teams.
  • Create and maintain technical documentation, support procedures, and knowledge articles.
  • Participate in on-call / after-hours production support when required.
  • Identify opportunities to automate repetitive support and operational activities.
Required Skills
  • Strong experience in Java/J2EE application support.
  • Hands-on experience with Spring/Spring Boot.
  • Strong knowledge of REST APIs and web services.
  • Good experience with SQL and relational databases.
  • Experience with application servers and production environments.
  • Strong troubleshooting and debugging skills.
  • Experience analyzing logs, JVM issues, memory/performance problems, and application failures.
  • Knowledge of Linux/Unix commands and scripting.
  • Experience with monitoring and logging tools such as Splunk, AppDynamics, Dynatrace, Grafana, or similar.
  • Familiarity with Git, Jenkins, CI/CD, and deployment processes.
  • Strong communication and problem-solving skills.

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