Data Center Technician I

Role: Data Center Technician I

Location: Raleigh, North Carolina

Job Description: Data Center I Technicians are considered entry level technicians. Candidates will work alongside IT support staff and Infrastructure SME’s to support the install, troubleshooting, and maintenance of equipment located in a Data Center or Lab environment.

Experience working with personal computers, and familiarity with a laptop device is expected.  You must be able to execute small projects independently/with minimal supervision and accomplish more complex project objectives as part of a larger team. 

Tasks / Responsibilities:

• Installation, decommission, & maintenance of Data Center Network and Compute/Server equipment (ex. Storage, PDUs, SAN, and NAS).
• Execute installations in accordance with server elevation diagrams and patching matrices.
• Build and deploy Server cabinets per the client’s standard.
• Troubleshooting of devices in the Data Center that require physical connectivity.
• Inventorying of Data Center devices - IT Asset Management, (ITAM). 
• Capture device information such as asset tag, serial numbers, and MAC addresses.
• Maintain proper cable management techniques and power redundancy standards as required by the customer.
• Perform basic troubleshooting - such as power and link light verification.
• Interface with customers, clients, and technical staff as required.
• Physically assist in moving and racking equipment as directed.
• Maintain a clean and safe work environment.

 Qualifications / Skillset:

• Ability to use basic hand tools.
• Can regularly lift equipment weighing up to 50 lbs.
• Detail oriented and organized.
• Excellent documentation skills.
• Ability to perform the racking and patching of hardware and/or relocate existing devices to a new rack location.
• Familiarity with different types of cabling – Coaxial, Ethernet, and Fiber, (ex. Single mode vs. Multi mode, CAT6 vs CAT6A).
• Familiarity with basic hardware componentry - Processors, Memory/RAM, Storage drives and Network cards.
• Basic understanding of air flow, heat management, and power redundancy.
• Ensures that assigned tasks are completed in a timely manner – with the assistance of a Lead/Supervisor if necessary.
• Perform miscellaneous physical tasks as required by clients.

Required to Succeed:

• High level of written and oral fluency in English.
• Self-motivated, professional, and has attention to detail.
• Ability to multi-task.
• Ability to be on your feet for 8 hours a day.