Desktop Support Analyst

Description
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in North Charleston, South Carolina. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving hardware, software, and connectivity issues while helping employees stay productive in a fast-paced onsite environment. The role includes desktop support, user setup and orientation, and day-to-day system and network assistance.

Responsibilities

Deliver onsite technical support for desktops, workstations, and related peripherals, resolving issues efficiently to minimize downtime. Diagnose and troubleshoot hardware, software, and operating system problems across Windows 10 devices. Set up, configure, and maintain desktop equipment, including Bluetooth-enabled devices and other user accessories. Support new user onboarding by preparing systems, assisting with IT orientation, and ensuring proper access to required tools.

Perform desktop imaging, system configuration, and routine administration tasks to keep endpoints standardized and secure. Manage user accounts and permissions within Active Directory as part of daily support activities. Assist with system administration and basic network support to address connectivity and infrastructure-related issues. Document technical issues, resolutions, and support activities to maintain accurate service records and improve support processes. Requirements
Experience providing onsite desktop support for PC workstations in a detail-oriented environment.

Working knowledge of Active Directory, including account support and access management. Hands-on experience with desktop hardware troubleshooting, configuration, and repair. Proficiency supporting Microsoft Windows 10 systems and common end-user issues. Familiarity with desktop imaging tools and standard device deployment practices. Understanding of system administration fundamentals and day-to-day support tasks. Basic knowledge of network administration concepts, including troubleshooting connectivity issues. A+ certification is preferred. Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go.

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