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Sr. ServiceNow Developer

nTech SolutionsReston, VA🇺🇸United States

Quick overview

SeniorityMid Senior
Work modeOn Site
LocationReston, VA, United States
RESTSOAPJavaScriptAgile

Job description

Title: Sr. ServiceNow Developer

Location: Reston, VA 20191 (Hybrid)

Duration: 9 Months Contract + Extension

Job Description:

Terms of Employment:

· Duration: 9 Months, W2 contract (High possibility of extension)

· Work Location: Hybrid (Reston, VA; expected on-site approximately twice a month for planning sessions)

· Candidates must reside local to DMV area

Overview:

· Join a prominent organization as a Senior ServiceNow Developer contributing to high-impact platform solutions. In this role, you will lead feature development across dedicated Customer Service Management (CSM) scoped applications servicing dual fulfiller groups. You will play a key role in expanding CSM service portals, leveraging UI Builder for workspace customizations, and connecting services to ITSM and external endpoints.

Key Responsibilities:

· Design, develop, and maintain features within ServiceNow CSM scoped applications (Contact Center and FEP Hub).

· Utilize UI Builder to customize and configure shared out-of-the-box CSM/FSM workspaces to support cohabitating applications.

· Build and enhance the unified CSM Service Portal submitter experience.

· Develop integrations between CSM modules, ITSM frameworks, and external web services using Integration Hub and custom spokes.

· Participate in Agile sprint planning (every 2 weeks) and Program Increment (PI) planning cycles.

· Collaborate with technical leads and business stakeholders to evolve application feature roadmaps across platform upgrades.

Required Qualifications:

· Minimum 5 years of hands-on ServiceNow Development experience.

· Proven experience developing within the ServiceNow Customer Service Management (CSM) module.

· Direct hands-on experience using UI Builder to configure ServiceNow Workspaces.

· Strong expertise in JavaScript, Flow Designer, Playbooks, and Service Portal development.

· Proficiency in building REST/SOAP web service integrations and navigating ITSM platform hand-offs.

· Ability to attend an in-person final round interview and work on-site in Reston, VA twice a month.

Preferred Qualifications:

· Certified Application Developer (CAD) or CSM-specific ServiceNow micro-certifications.

· Hands-on experience with ServiceNow Integration Hub and spoke development.

· Familiarity with recent ServiceNow platform releases such as Zurich or Australia.

· Experience within healthcare or related regulated industry environments.

Certifications:

· ServiceNow Developer Certification is a MUST

· ServiceNow Admin Certification - is a Plus

Sincerely,

Preetam Raj

Lead Technical Recruiter

nTech Workforce Inc.

D: EXT: 726

E:

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