Insurance Sales and Customer Service Representative

Job Description
Job Description
Benefits:
Licensing paid by agency
401(k) matching
Bonus based on performance
Competitive salary
Opportunity for advancement
Paid time off
Training & development
Insurance Sales & Customer Service Representative
Nabozny & Associates, Inc. – American Family Insurance
Maple Grove, MN
Salary
: $60,000 – $80,000 per year (based on experience, licensing, and performance)
About the Agency:
Nabozny & Associates, Inc., an American Family Insurance agency based in Maple Grove, Minnesota, has been earning trust for more than 90 years the right way—by showing up, doing what’s right, and building lasting relationships.

We’re proud to serve Maple Grove and the surrounding communities, working closely with LGBTQ+ and Hispanic customers. Celebrating diversity and inclusivity is vital to our agency values. Our focus is on helping individuals and families protect what matters most through genuine care, clear guidance, and service that makes every client feel like part of the family. For us, integrity isn’t just a word—it’s how we operate every single day, and we’re committed to inclusive, people-first service in everything we do.

If you’re passionate about helping people, enjoy building meaningful connections, and are comfortable, respectful, and confident building relationships across diverse communities, you’ll feel right at home here—and have the opportunity to grow with a team that values trust, service, and community.

Position Overview

We are looking for a motivated Insurance Sales & Customer Service Representative who enjoys working with customers and identifying the right coverage solutions for their needs. This role includes a combination of new business development and ongoing service for existing customers.
Licensed candidates are preferred, but we are open to training the right person and will cover licensing costs if needed.

Responsibilities

Build relationships with new and existing customers to understand their insurance needs
Provide guidance on coverage options including auto, home, life, and other protection products
Assist customers with policy updates, questions, and service requests
Follow up on leads, referrals, and opportunities to grow the agency’s customer base
Conduct coverage reviews and identify opportunities to better protect customers
Maintain accurate documentation and follow agency processes
Work closely with the team to deliver a positive customer experience
Qualifications:
Insurance license preferred (Property/Casualty and/or Life)
Candidates without a license are welcome to apply; licensing costs will be covered for the right hire
Sales, customer service, or relationship-focused experience is helpful
Strong communication and problem-solving skills
Organized and comfortable managing multiple tasks
Positive attitude and a genuine desire to help customers
Aligns with company values of diversity and inclusion
Bilingual in Spanish also preferred.