Customer Service & Sales Coordinator AlphaGraphics Miramar

Job Description
Job Description
Benefits:
401(k) matching
Bonus based on performance
Company parties
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Role:
Customer Service & Sales Coordinator at AlphaGraphics Miramar - 9360 Activity Road, San Diego CA 92126
We are seeking a reliable and customer-focused
Customer Service & Sales Coordinator to support our front office operations and sales efforts. This role is the first point of contact for many of our clients and plays a key role in delivering a high-quality customer experience while supporting revenue growth.
You will assist customers in person, over the phone, and via email, help process orders and invoices, and identify opportunities to upsell products and services.

Key Responsibilities

Customer Experience
Greet and assist walk-in customers with order pickups and new inquiries
Answer incoming phone calls and respond to emails in a timely, professional manner
Provide clear communication on order status, timelines, and next steps
Ensure a positive, solutions-oriented customer experience at all times
Sales Support
Assist customers with placing orders for print, signage, apparel, and promotional products
Identify upsell opportunities and recommend additional products/services
Support the sales team with estimates, order entry, and follow-ups
Help convert inbound inquiries into paying customers
Order Processing & Administrative
Create invoices, process payments, and enter orders into our system (PrintSmith / internal systems)
Coordinate with production team to ensure accurate job details and timelines
Maintain organized job files and customer records
Perform light administrative tasks to support daily operations
Qualifications:
1+ year of customer service or inside sales experience preferred
Strong communication and interpersonal skills
Highly organized with attention to detail
Comfortable working in a fast-paced environment
Basic computer skills (email, data entry; CRM or order systems a plus)
Positive attitude and team-oriented mindset
Compensation & Growth:
$18/hour base pay + commission opportunities
Commission tied to sales performance and upselling
Opportunity for growth into sales, estimating, or account management roles