Field Support/Deskside IT Support

Job Description:

The IT Deskside Support Engineer is responsible for delivering hands‑on, onsite technical support within healthcare facilities to ensure device reliability, end‑user productivity, and zero disruption to clinical and business operations. The role provides physical presence and smart‑hands capabilities that cannot be fulfilled remotely, especially in environments where uptime, speed, and accuracy directly impact patient care.

Experience

• Minimum 4+ years of experience in:
• Deskside IT Support
• Field Support or Onsite IT Operations
• Experience supporting enterprise or healthcare environments preferred.

Technical Skills

• Strong hands‑on experience with:
• Windows desktops and laptops
• Common peripherals and printers
• Basic networking concepts
• Remote support coordination tools
• Familiarity with ITSM tools (preferably ServiceNow).