IT Help Desk Analyst

Job Summary:
Seeking an experienced IT Help Desk Support Analyst to troubleshoot and support enterprise IT environments, including servers, networks, virtualization, Windows/Linux systems, Active Directory, and cloud technologies.

Key Responsibilities:

• Support and troubleshoot servers, networks, hardware, software, and operating systems.
• Administer Active Directory, user accounts, permissions, and access.
• Support VMware/virtualization and cloud infrastructure.
• Monitor system performance, apply patches/upgrades, and maintain system reliability.
• Support backups, disaster recovery, and security initiatives.
• Collaborate with IT teams and end users to resolve technical issues.
• Document procedures and provide technical guidance/training.

Required Skills:

• 4+ years of IT Infrastructure / Help Desk / Systems Support experience.
• Windows & Linux administration.
• Active Directory.
• VMware/vSphere/ESXi.
• Cloud technologies; Azure preferred.
• Networking/TCP-IP, DNS, DHCP.
• Strong troubleshooting and communication skills.
• Bachelor''s degree or equivalent experience.
• CCNA/MCSE certifications are a plus.