IT Help Desk Engineer

Day-to-day responsibilities include:
Performs problem management, isolation, and resolution in a corporate environment.
Areas of support include executive level support VIA walk-in, phone, email and chat for core application support, remote access & mobile computing support. This includes support for laptops and mobile devices.
Provides direct support in the day-to-day operations on user systems via remote user desktop support, desk side support.
Must be able to work a flexible schedule, including overtime.
Desktop staff ensure customer support in a knowledgeable, accurate and friendly manner.

QUALIFICATIONS:
Associate or bachelor s degree in computer science or a related discipline preferred. At least 1- 2 years of experience in IT.
Strong interpersonal skills in a corporate environment and able to work successfully on a team. Utilizing excellent communication skills (written, verbal, and presentation) throughout the organization on is a must.
Must be creative and flexible to respond quickly and positively to shifting demands and opportunities.
Must possess the ability to work in a high-volume, fast paced, dynamic environment with a positive "can do" attitude.
ITIL certification is a plus.

TECHNOLOGY EXPERIENCE:
Candidates must be proficient in installing, using and troubleshooting (with native tools), Windows 11, Microsoft Office O365.
Familiarity with supporting MAC OS.
Familiarity with supporting AI tools such as Claude and ChatGPT.
Familiarity and comfort with ServiceNow.
Familiarity and comfort with remote support tools such as beyond trust
Extensive Knowledge in using such mobile devices as Android/iPhone/iPad.
Working knowledge of TCP/IP and general networking concepts including DNS, DHCP, FTP & VPN.