Desktop Support Engineer

C&S Employment Solutions seeks a Desktop Engineer & Support Tech to deliver reliable technical support for our internal team. In this people-centered, service-driven role, you will install, configure, and maintain Windows desktops, laptops, peripherals, and standard software, while managing tickets and providing prompt, professional end-user support. Responsibilities include troubleshooting hardware, software, and network issues; supporting remote users; managing user accounts and permissions; and documenting solutions. You'll collaborate with a responsive, collaborative team and help ensure a secure, efficient desktop environment that supports our fast-paced staffing operations.

Responsibilities

• Provide Level 1-2 desktop and phone support for end users, resolving hardware, software, and connectivity issues.
• Configure, deploy, and maintain Windows workstations, laptops, and peripherals.
• Administer user accounts, permissions, and groups in Active Directory and Microsoft 365.
• Manage tickets in the help desk system, ensuring timely response, documentation, and resolution.
• Install, update, and troubleshoot standard applications and security tools.
• Support remote users using remote-access and remote-control tools.
• Assist with workstation imaging, deployment, and asset inventory tracking.
• Escalate complex incidents to senior engineers or vendors as needed.
• Contribute to documentation of procedures, FAQs, and knowledge base articles.
• Collaborate with internal teams to ensure reliable, secure, and efficient desktop environments.

Required Skills

• Windows desktop support
• Microsoft 365 administration
• Active Directory
• Hardware troubleshooting
• Network connectivity troubleshooting
• Ticketing systems (e.g., Service
• Now, Zendesk)
• Remote support tools
• Scripting or automation basics (Power
• Shell)
• Endpoint security tools
• Imaging and deployment tools