Weekend IT Support Specialist

Sittercity is seeking a Weekend IT Specialist to support our online caregiving marketplace. In this role, you'll monitor platforms, troubleshoot user and system issues, and ensure reliable performance during peak weekend hours. You'll collaborate with product, customer support, and engineering teams to resolve incidents, escalate bugs, and document fixes. Responsibilities include basic system administration, ticket management, and quality checks on new releases. This position is ideal for a detail-oriented technologist passionate about safe, seamless digital experiences for families and caregivers in a mission-driven, agile environment.

Responsibilities

• Monitor Sittercity's platforms and systems during weekend hours to ensure uptime and performance
• Troubleshoot and resolve basic application, account, and access issues for internal and external users
• Escalate complex technical incidents to engineering or infrastructure teams with clear documentation
• Manage and prioritize support tickets, ensuring timely follow-up and resolution
• Run quality checks and basic tests on new features or deployments released before or during weekends
• Document recurring issues, workarounds, and fixes to improve internal knowledge bases
• Collaborate with product, customer support, and engineering teams to improve user experience
• Track and report incident trends to help inform reliability and product improvements

Required Skills

• Application support
• Basic system administration
• Incident management
• Ticketing tools (e.g., Zendesk, Jira)
• SQL or log analysis basics
• Monitoring and alerting tools
• Technical documentation
• Software testing and QACustomer support tools
• Cloud platforms (e.g., AWS)