Salesforce Business Analyst Must Reside Within 90 Miles of Lansing, MI

Salesforce Business Analyst Hybrid Remote

Location: Lansing, MI
Duration: 12+ Months / 1 Year+, Extension Possible
Work Arrangement: Hybrid
Onsite: Tuesday & Wednesday REQUIRED onsite in Lansing Non-Negotiable

TOP PRIORITY / NON-NEGOTIABLE REQUIREMENTS

2. Business Analyst Experience MUST HAVE

• 5+ years of Business Analyst experience.
• Strong experience gathering, analyzing, documenting, and prioritizing business/user requirements.
• Experience with business process analysis, process mapping, requirements documentation, and process improvement.

3. Salesforce Experience MUST HAVE

• Experience working as a Business Analyst with applications built on Salesforce.
• Candidate should be able to demonstrate hands-on BA experience supporting Salesforce-based applications/projects.
• Salesforce experience should be clearly visible on the resume.

4. QA / Testing Experience MUST HAVE

• Experience with QA/testing activities.
• Ability to create/review test scenarios, test scripts, validate requirements, support defect resolution, and work with QA teams.
• Must be comfortable assisting the QA/Testing team when required.

STRONGLY PREFERRED

5. Government Experience

Preference for candidates with experience working with:

• Local Government
• State Government
• Federal Government

6. Business Process / Requirements

• Business process mapping
• Business Process Reengineering (BPR)
• Process improvement
• Requirements gathering and analysis
• Translating business needs into functional/development requirements
• Identifying technology solutions to improve business processes

7. Data / Reporting

• Strong data management experience
• Experience with reporting and data warehouse requirements
• Ability to prepare Functional and Technical Specifications
• Familiarity with relational database concepts
• Experience analyzing and presenting data

PREFERRED / NICE-TO-HAVE SKILLS

• Azure DevOps
• FedRAMP
• HIPAA
• NICE CXone or other Contact Center platforms
• Reporting / Business Intelligence tools
• Data warehouse / BI support
• RFP development
• Project management experience
• Microsoft Office: Word, Excel, PowerPoint, Outlook

KEY RESPONSIBILITIES

Business Analysis

• Review, analyze, evaluate, and prioritize business and user requirements.
• Gather and document business needs and translate them into development requirements.
• Write detailed descriptions of user needs, system functions, and required application modifications.
• Develop solution options and identify risks, costs, benefits, ROI, and buy-vs-build considerations.

CRM / Salesforce

• Support the development, implementation, monitoring, and continuous improvement of the Behavioral Health CRM.
• Work with business owners, IT teams, CRM staff, contractors, and project teams.
• Help operationalize business processes within the CRM.
• Attend BH CRM meetings and support assigned CRM initiatives.

Process Improvement

• Map and analyze existing business processes.
• Identify opportunities for process improvement and technology enablement.
• Support Business Process Reengineering initiatives.
• Develop program guidance, job aids, training materials, webinar content, and technical assistance materials.

QA / Testing

• Support QA/testing activities based on project workload.
• Review requirements and test scenarios.
• Assist with validation of system changes and business processes.
• Work with development and QA teams to identify and resolve issues.

User Support / Communication

• Triage user requests and tickets.
• Assign priority and severity.
• Maintain and prioritize CRM inbox communications.
• Communicate system changes, upgrades, timelines, and process updates to users and stakeholders.

Reporting / Data

• Monitor program and account data.
• Gather reporting and data warehouse requirements.
• Prepare Functional and Technical Specifications.
• Assist with reporting, Business Intelligence, and data warehouse enhancements.
• Support deployment and management of end-user reporting tools.
• Document solutions and provide knowledge transfer to the Enterprise Reporting Team.

Documentation / RFP

• Assist with drafting RFPs.
• Maintain technical and functional documentation.
• Provide knowledge transfer to project and enterprise teams.