Coordinator-Business Operations

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Title

Coordinator-Business Operations

About the Department

Join the dynamic team at Henry Ford Medical Group (HFMG), a cornerstone of Henry Ford Health, dedicated to delivering exceptional patient care across multiple clinic locations. Our Business Operations office is the backbone of our clinics, ensuring seamless administrative processes that support both our healthcare providers and patients. This role is integral to maintaining the high standards of service excellence and operational efficiency that define our commitment to health and wellness in the communities we serve.

Role Overview

As a Coordinator of Business Operations, you will play a pivotal role in coordinating the daily operations of an HFMG clinic, ensuring a smooth and efficient patient experience. Your expertise will support the clinics administrative and operational functions, contributing directly to the delivery of exceptional healthcare services. This role is essential for maintaining the high standards of service and operational quality that our patients and staff expect.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Coordinate the Business Operations office to ensure optimal functioning in customer service, operational quality, and efficiency.
• Manage the reception environment, registration, scheduling, insurance verification, and referral authorization processes.
• Oversee payment collection, daily cash management, and data-driven management practices.
• Maintain and troubleshoot computer and telephone systems to support clinic operations.
• Assist the Supervisor with employee scheduling and perform the duties of a Lead Clinic Service Representative as assigned.
• Coordinate operations across multiple clinic locations as needed.

What You Will Need

Required Qualifications

• High school diploma or equivalent.
• A minimum of one (1) to two (2) years' experience in a business office environment.
• Proficiency in Microsoft Office Applications.
• Ability to work with detailed information and effectively with diverse populations.
• Dependable, punctual, with strong organizational skills and the ability to multi-task.

Preferred Qualifications

• Experience in healthcare administration or clinic operations.
• Knowledge of medical insurance and billing processes.

What We Offer

At Henry Ford Health, we foster an environment of continuous learning and professional growth. You¿ll collaborate with a diverse team of dedicated professionals, all united by a mission to provide exceptional care. Our commitment to innovation and excellence offers you the opportunity to make a meaningful impact while advancing your career in a supportive and dynamic setting.

Join Our Team

Ready to make a difference? Apply now and take the next step in your career with Henry Ford Health!