Complaint Center Associate - Call Center

• Serve as a primary point of contact for customers via phone and email
• Deliver polished, professional written and verbal communication
• Draft clear, concise, and solution-focused email correspondence
• Accurately document customer interactions in ServiceNow
• Navigate multiple systems efficiently while maintaining attention to detail
• Work independently while contributing positively to a small group dynamic
• Collaborate effectively with team members to ensure consistent service standards

Requesting:
 Call center experience
 Exceptional customer service skills
 Strong written communication and professional email drafting ability
 Excellent verbal communication skills
 Ability to work effectively within a small team environment
 Strong typing skills
 Microsoft Office proficiency
 ServiceNow experience (preferred)
 Technically savvy and quick to learn new systems
 Ability to multitask in a fast-paced environment
 Adaptable, dependable, and self-motivated
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.