Inquiry Representative - Call Center

Job Title: Inquiry Representative – Call Center

Location: 29 Gallatin Pl, Brooklyn, NY 11201

Duration: 24+ Months

Company: PruTech Solutions, Inc.

About PruTech

Founded in 1998, PruTech is dedicated to problem-solving, creating solutions, and maintaining strong partnerships with its clients. PruTech serves a diverse list of clients in different industries from government to finance, retail, and manufacturing. PruTech has offices in New York City, Washington DC, North Carolina, and two nearshore offices in Mexico City and India.

With over 20 years of Information Technology and system integration experience, PruTech provides multiple ways to assist organizations with future technology requirements, including:

Project-based system integration

Custom software solutions

Package implementations

Consulting and advisory services

Big data and analytics

Nearshore and offshore services

The Inquiry Representative performs administrative and office support work within the Inquiry Unit.

Responsibilities:

• The Inquiry Representative handles all Customer Service received by telephone, mail, and walk-ins.
• Perform daily support functions such as customer service, phone calls, data entry, and staff support.
• Send correspondence to the respondents regarding general information needed for the resolution of claims and inform the respondent of his/her current violation status.
• Scan and upload appropriate documents into the database.
• Provide quality service and support for customers.
• Manage and maintain accurate records.

Qualifications:

• Excellent customer service skills
• Professional and detail-oriented
• Excellent problem-solving skills
• Able to multitask.
• Demonstrate abilities to gather, assess, and assimilate complex information and create user-friendly messaging.
• Able to work in a fast-paced environment.
• Knowledge/use of Microsoft Word and Excel; experience using web-based tools and general digital communications applications. 
  
  

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.