Project Manager (Commercial Systems)

The IT Project Manager will lead enterprise technology initiatives within the Global Commercial Systems PMO, managing complex global programs such as Unified Commerce, Oracle ERP/EDI integrations, CRM/CLM implementations, cloud migrations, and service reliability improvements.

The role manages projects end-to-end, from planning through stabilization and BAU transition, ensuring alignment with strategic objectives and measurable business outcomes.

Reporting to the Senior Manager, Global Commercial Systems PMO, this position supports systems delivery across the Americas, APAC, and EMEA and partners with Global Commercial Operations and Engineering/Platform teams to ensure reliable, scalable business operations.

About You

We are seeking an experienced IT Project Manager who has managed multiple concurrent global enterprise programs across platform engineering, integrations, incident/release management, and Agile delivery. Experience with ecommerce, CRM/CLM, and global ERP/EDI rollouts is preferred.

Key Responsibilities

Project Leadership & Delivery

• Lead multiple enterprise IT projects from initiation through BAU transition.
• Develop and manage project scope, timelines, resources, budgets, risks, dependencies, and benefits.
• Apply Agile, Waterfall, or hybrid methodologies as appropriate.
• Ensure projects are delivered on time, within budget, and aligned with strategic goals.

Technical Program & Platform Delivery

• Coordinate cross-functional delivery for Unified Commerce, Oracle ERP/EDI, and CRM/CLM initiatives.
• Align business requirements with engineering execution and platform scalability.
• Maintain SDLC governance, release discipline, quality gates, and backlog-to-deployment traceability.

Process Improvement

• Work with Business Analysts and technical leads to gather requirements and identify process improvements.
• Lead initiatives that improve delivery speed, system stability, and overall business value.

Stakeholder Management

• Develop stakeholder communication and management plans.
• Provide clear updates on project status, risks, decisions, and dependencies.
• Coordinate with Engineering, QA, Operations, Security, Data, and GCO teams to resolve blockers.

Benefits & Performance

• Define KPIs such as cycle time, deployment success, incident MTTR, and business adoption.
• Track benefits, monitor critical-path activities, and proactively adjust plans.
• Conduct post-implementation reviews and drive continuous improvement.

Change, Release & Documentation

• Manage change and release activities using ServiceNow, including CAB and SDLC workflows.
• Coordinate release calendars and readiness reviews across markets.
• Maintain project charters, plans, RAID logs, decision records, change requests, and transition-to-support documentation.
• Present project updates and recommendations to senior leadership.

Training & Development

• Promote lessons learned, process improvements, and knowledge sharing across global teams.

Travel

Occasional domestic and international travel may be required for project meetings and workshops, averaging approximately 5–10% depending on project needs.

Qualifications & Skills

• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Advanced project/program management experience across Agile, Waterfall, and hybrid methodologies.
• Proficiency with Azure DevOps, JIRA, Planview AdaptiveWork, ServiceNow, SharePoint, and MS Office.
• Experience coordinating enterprise integrations and operations across platforms such as:
  • Auth0 / Okta
  • Conga CLM
  • Oracle ERP
  • Salesforce CRM
  • Salesforce Data Cloud
  • Veeva / PromoMats