Onsite (Customer) Service Technician (US)

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.
Onsite Customer Service Technician
Dallas TX 75235
12 Months Contract
Mon- Fri (8:00AM - 5:00PM)
Job Description
This position is a dedicated onsite support role within a healthcare environment. In this capacity, you will provide high-quality service and technical support for customers’ printer equipment. This entry-level position involves repairing, maintaining, and installing a variety of printer models to ensure optimal performance and customer satisfaction.
Primary Responsibilities

• Provide support with onsite dispatch and escalations.
• Perform Standard and Proactive Consumable Management (PCM) system updates.
• Conduct asset tracking, reporting, billing, and ongoing system updates.
• Respond promptly to customer service requests while complying with established Service Level Agreements (SLAs).
• Provide assistance with diagnoses, repair, and maintaining printer equipment.
• Manage inventory for hot-swap devices and essential supplies to minimize customer downtime.

Qualifications

• Strong understanding of electro-mechanical systems.
• Entry-level experience working with printers, hard-copy devices, or imaging equipment.
• Proficiency with administrative and computer applications, including Microsoft Office (Excel, Outlook, and Word).
• Ability to lift and maneuver equipment weighing up to 60 lbs.
• Working knowledge of service ticketing systems such as ServiceNow and D365.

Personal Characteristics

• Excellent written and verbal communication skills.
• Strong customer service orientation with a focus on exceeding expectations.
• Positive, solutions-driven attitude.

Education

• Minimum high school diploma or GED.
• Technical training is a plus.

Metasys Technologies/NVISH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.