IT Service Desk Support Engineer

We have a client in the Aberdeen area who are looking for IT Service Desk Support Engineers

2nd line IT Service Desk Support
Salary: £30,000 to £35,000 pending experience
5 Days on site
Start date: beginning October 2026

To act as a point of escalation of any technical issues which cannot be resolved by the 1st Line Service Desk Team and provide in-depth diagnosis and technical resolution of application and administrative IT problems through desk side resolution of technical issues.

Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer's process and procedures.
Positively promote the IT Team to develop the team profile and that of the wider IT function.
Participate in internal meetings, as required, to share and develop knowledge and best practice.
Provide end to end' ownership of all incidents and service requests to ensure that problems are resolved effectively.
Be proactive and ensure that regular status updates are provided to open tickets.
Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations.
Investigate and resolve common desktop issues to ensure business continuity.
Thoroughly investigate issues to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team.
Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice
Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure.
Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP.
Experience using ITSM or ticketing tools