Quick Overview
Seniority
Mid Senior
Work mode
Remote
Location
United States
Posted
Yesterday
SOAPSSOJavaScriptProcurementRESTServiceNowStakeholder Management
Job Description
ServiceNow Architect either ITOM/ITAM/HRSD/Procurement/ ITSM AI modules.
Location: Remote
Employment Type: 6 Months Contract
Job Summary
We are looking for an experienced ServiceNow Architect to lead the architecture, design, implementation, and enhancement of enterprise ServiceNow solutions.
The ideal candidate will have strong ServiceNow ITSM and architecture experience, along with expertise in one or more of the following: ITOM, ITAM, HRSD, Procurement, or ServiceNow AI/Now Assist.
Key Responsibilities
- Lead ServiceNow architecture, solution design, and technical implementation.
- Define platform standards, governance, and best practices.
- Design scalable workflows and automation across enterprise business functions.
- Work with ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, Procurement, CSM, SPM, GRC/SecOps, and AI capabilities.
- Develop workflow automation using Flow Designer and Integration Hub.
- Design and support CMDB, Discovery, Service Mapping, and Asset Management.
- Develop integrations using REST/SOAP APIs and other enterprise integration technologies.
- Support SSO, IAM, and enterprise authentication integrations.
- Identify opportunities to leverage ServiceNow AI, Now Assist, AI Agents, and Virtual Agent.
- Translate business requirements into technical solutions and architecture.
- Provide technical guidance and mentorship to ServiceNow developers and administrators.
- Collaborate with business stakeholders, IT leadership, vendors, and implementation partners.
Required Skills
- Hands on Experience in ServiceNow architecture, solution design, or technical leadership experience.
- Strong ServiceNow ITSM experience.
- Hands-on experience with at least one of:
- ITOM
- ITAM
- HRSD
- Procurement / Source-to-Pay
- ServiceNow AI / Now Assist / AI Agents
- Strong knowledge of Flow Designer, Integration Hub, CMDB, and Discovery.
- Experience with REST/SOAP APIs and ServiceNow integrations.
- Strong JavaScript / Glide scripting knowledge.
- Experience with SSO/IAM and enterprise integrations.
- Good understanding of ITIL and Service Management.
- Strong communication and stakeholder management skills.
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