Why This Role Stands Out
This hybrid Salesforce Business Analyst role at DCM Infotech Limited offers a fantastic opportunity to deepen your expertise in Sales Cloud and Service Cloud, driving impactful solutions. You'll thrive here if you enjoy bridging business and technology, collaborating with diverse teams, and leveraging your Salesforce Admin skills for continuous improvement. Embrace this chance to grow your career in a reputable tech environment.
Quick Overview
Job Description
Required skills:
Collaborate with business stakeholders to gather, analyze, document, and prioritize business requirements.
Utilize Salesforce Admin knowledge to configure and support users, roles, profiles, permission sets, validation rules, flows, reports, and dashboards.
Conduct workshops, process mapping sessions, gap analysis, and solution discussions.
Create business requirements documents (BRDs), user stories, process flows, acceptance criteria, and functional specifications.
Work closely with Product Owners, Developers, QA teams, and Administrators throughout the project lifecycle.
Support backlog grooming, sprint planning, UAT, release validation, and change management activities.
Analyze and optimize Sales Cloud, Service Cloud, and nCino business processes.
Brequired
Nice to have skills:
experienced Onshore Salesforce Business Analyst with 5+ years of experience in requirements gathering, business process analysis, solution design, and stakeholder management. The ideal candidate will act as a bridge between business and technology teams, translating business needs into Salesforce and nCino solutions while leveraging Salesforce Administration knowledge to support platform enhancements and adoption.
Preferred Certifications
Salesforce Business Analyst Certification (Preferred)
Salesforce Certified Administrator
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