ServiceNow ITAM SME

ServiceNow ITAM SME

12-Month Contract
Location: Melbourne, Canberra or Adelaide
Work Model: Hybrid - 3 days office, 2 days home

We are looking for an experienced ServiceNow ITAM / Software Asset Management (SAM) SME to support software asset governance, licensing, compliance and optimisation activities within a large scale technology environment.

Key Responsibilities

• Manage software asset governance, compliance and entitlement management within ServiceNow ITAM.
• Support software vendor audits, including data preparation, Effective License Position (ELP) analysis, audit responses and risk mitigation.
• Develop and maintain SAM policies, governance frameworks and processes.
• Reconcile software deployments, entitlements, contracts and usage data to maintain accurate license positions.
• Support software renewals through license utilisation, contractual and future demand analysis.
• Identify opportunities for license reclamation, re-harvesting, rationalisation and product consolidation.
• Develop AI SaaS spend visibility reporting as a proof of concept.
• Maintain ServiceNow ITAM software content, publisher/product data and normalisation rules.
• Monitor ITAM platform health, data quality, integrations and reporting.
• Produce EOL/EOS reporting to support cyber security and IT resilience activities.
• Coordinate annual EOL/EOS data collection with product owners and consolidate lifecycle and remediation information.
• Provide updated compliance and license position reports as required.
• Identify opportunities to improve SAM processes, automation, reporting and overall business value.

About You

You will have:

• Strong hands on experience with ServiceNow ITAM / SAM.
• Solid knowledge of software licensing, entitlements, contracts and compliance.
• Experience supporting vendor audits and Effective License Position (ELP) analysis.
• Strong understanding of software asset lifecycle management and optimisation.
• Experience with software reconciliation, normalisation and ITAM data management.
• Ability to analyse licensing data and provide clear insights for renewals and cost optimisation.
• Experience with EOL/EOS management, reporting and governance.
• Strong stakeholder engagement and communication skills.
• Experience driving process improvement, automation and reporting within SAM/ITAM environments.

Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.