Quick Overview
Seniority
Mid Senior
Employment type
Full Time
Work mode
Hybrid
Location
Laverton, Victoria, Australia
Technical Support
Job Description
About the Role
We're seeking experienced Service Desk Technicians to provide technical support across a major upcoming program of work within a secure government environment. This role is ideal for IT professionals who thrive under pressure, excel at problem-solving, and are committed to delivering exceptional customer service.
Key Responsibilities
Due to the nature of this role, this opportunity is open to Australian Citizens who currently hold a baseline clearance or higher.
How to apply
Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.
Follow Calleo on LinkedIn and visit our website to keep up to date on all our current job vacancies:
We're seeking experienced Service Desk Technicians to provide technical support across a major upcoming program of work within a secure government environment. This role is ideal for IT professionals who thrive under pressure, excel at problem-solving, and are committed to delivering exceptional customer service.
Key Responsibilities
- Deliver Level 1 and Level 2 technical support to end users in a secure environment.
- Manage incidents, service requests, and escalations in alignment with ITIL processes.
- Support system maintenance, testing, and troubleshooting during major operational periods.
- Collaborate effectively with internal teams and stakeholders to ensure service continuity and operational excellence.
- Proven experience in Service Desk or IT Support roles within government or large enterprise settings.
- Strong customer service focus with excellent communication and interpersonal skills.
- Ability to work independently and collaboratively in a team-driven environment.
Due to the nature of this role, this opportunity is open to Australian Citizens who currently hold a baseline clearance or higher.
How to apply
Calleo is an equal opportunity employer and we encourage applications from all people including Aboriginal and Torres Strait Islander peoples.
Follow Calleo on LinkedIn and visit our website to keep up to date on all our current job vacancies:
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