Marketing Account Manager (Account Executive)

Job Description
Job Description
Ultimately, the Account Manager (Account Executive) is responsible for the successful execution of day-to-day marketing projects and the overall success of Leadhub’s clients. The Account Manager is the liaison between the client and Leadhub. The Account Manager is client-facing and a champion of the Leadhub culture and our TRUST core values. The Account Manager's primary goal is to build relationships and ultimate trust with the client while keeping them informed on Leadhub’s marketing efforts on their behalf.

The Account Manager sets client expectations on deadlines, costs (estimates, invoices, etc.) for projects, and the scope of project deliverables when new work is requested. This individual keeps clients informed at every stage of a project and ensures that they are satisfied with all work as it progresses. The Account Manager coordinates the activities for our Buy, Build, Creative, and Brand fulfillment teams. Additionally, the Account Manager takes primary responsibility for defining project deliverables and setting and meeting deadlines.

The Account Manager position handles many client accounts differing in size and services and is responsible for assigning jobs and tasks in Basecamp, crafting creative briefs, creating project estimates (with input from various team members), managing client budgets and KPIs, maintaining schedules, and developing status reports and meeting agendas whilst meeting with the clients on a regular basis.

Function Requirements
Champion Client KPIs
Account Strategy
Project & Time Management (Deadlines and Deliverables)
Client Relationship
Client Marketing Plan
Details of Responsibilities and Expectations:
Act as liaison between client and agency by maintaining regular contact with both while ensuring effective communication flow
Host recurring meetings between the client and internal team to discuss recent performance, project deliverables, etc.

Expected to be familiar with the clients’ business and be ready to contribute ideas and suggestions in meetings
Lead strategic projects with the support of the Brand Team and Account Services Lead
Keep Account Services Lead briefed on all client needs, concerns and issues while maintaining overall client initiative calendars
Stay aware of clients’ business goals, KPIs, and have constant knowledge of clients’ business needs and challenges beyond direct areas of responsibility
Keep the client informed of what is happening with their account (wins, red flags, updates, etc.)
Develop marketing plans to meet clients’ business goals by working directly with them to assess and refine needs
Ensure previously agreed upon budgets are being used effectively, while keeping the client informed
Oversee the progression of projects; coordinating projects with internal agency departments
Coordinate the execution of marketing campaigns across different mediums (print, digital, traditional, etc.)
Act as the liaison between third-party vendors and ensure completion of projects (print production, traditional media, etc.)
Develop and update project timelines, meet deadlines, and prioritize tasks
Participate in creative development: write creative briefs, hold internal briefings with the creative team, and assure adherence to strategy during the review process
Monitor competitors’ activity and media placements
Evaluate internal and external processes and make suggestions for improvements as necessary
Responsible for monthly hour tracking to ensure profitability and supporting overall client profitability
Showcase the teams work by sharing monthly performance data and be prepared to answer questions regarding paid and organic performance
Stay in the know on industry trends and updates to help provide new opportunities and solutions
Additional compensation and benefits
Healthcare Coverage (Medical, Dental, Vision)
50% Coverage, Upon Starting
75% Coverage, 2+ Years
100% Coverage, 4+ Years
401K - Company Contribution up to 4%
Annual 2% Salary Raise
Flexible Work Schedule
Friday Flex, WFH or In-Office
Additional WFH w/ Team Lead Approval
Conferences/Education
Company Investment on Virtual Events
Individual Investments per request and commitment to a “Bring Back”
Monthly Culture Events
Wellness Allowance (Physical and Mental)
Up to $100 per month with proof of purchase
Always Stocked Kitchen
Beverages: Coffee, Tea, Hot Chocolate, Sodas
Snacks: Healthy, Sweet and Savory Options
Weekly Catered Breakfasts