Customer Support Specialist

Job Summary

Work performed in providing support to users in various academic or administrative departments by assessing, training and assisting with the utilization, application and integration of hardware and software solutions, and performing other related duties as assigned.

Knowledge, Skills, and Abilities

• Knowledge of all computer operations system hardware, and related equipment.
• Knowledge of Microsoft Windows Operating Systems.
• Knowledge of workstation configuration and troubleshooting.
• Knowledge of TCP/IP.
• Knowledge of data control, data conversion, and help desk functions.
• Ability to solve technical hardware/software problems.
• Ability to effectively present information and respond to questions from groups.
• Ability to listen and comprehend effectively.
• Ability to handle multiple tasks and priorities.
• Ability to communicate effectively.
• Ability to work independently.

Required Qualifications

• Associate’s degree required, conferred by date of hire.

Preferred Qualifications

• Bachelor’s degree preferred in computer science or related field.

Compensation & Benefits

• Job Family – IT Technician 3
• Market Range: 7 (Salary Schedules)
• For information on benefits please visit www.etsu.edu/human-resources/benefits/.

Application Instructions

• Non-exempt positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants.
• Employment contingent on a satisfactory background check.

ETSU is an equal opportunity employer.

University Overview

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement.

Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations.