Customer Service Advisor - Natwest/Ulsterbank Belfast

Customer Service Advisor | Belfast, United Kingdom | On-site | £27,976.00 We are hiring for a prominent financial services provider, recognised for its commitment to customer excellence and a supportive work environment. This is an excellent opportunity to join a fast-paced team in Belfast City Centre and kick-start a rewarding career in financial services. The Role • Provide outstanding first-contact customer service to assist customers with their financial arrangements and goals. • Educate customers on various banking services and help them select the most suitable options. • Accurately and compliantly complete all necessary processes and procedures, ensuring a seamless customer experience. • Conduct financial reviews and provide customers with accurate information to aid in their decision-making. • Resolve customer complaints and errors efficiently, working to restore positive relationships. • Support the wider business aims by maintaining strong relationships with colleagues. What You'll Need • Proven experience in a customer service environment, with a focus on managing customer relationships. • Excellent organisational and time management skills, with the ability to meet performance measures. • Strong communication skills, both verbal and written. • Experience working within a regulatory environment is advantageous. • Good technology skills, including proficiency with Microsoft Office. • A customer-focused attitude with a desire to help others. What's On Offer • A permanent, rewarding role with a competitive annual salary of £27,976.00. • Opportunities for savings discounts, free online classes, and wellbeing resources through Perks at Work and Help@Hand. • Access to GP services, mental health support, financial advice, and legal advice. • A supportive team environment with opportunities for development and recognition. • Company-led training and "Grad Bay" to fully equip you for the role. Apply via Haystack today!