Customer Service Advisor - Natwest/Ulsterbank Belfast

Customer Service Advisor | Belfast, United Kingdom | On-site | £27,976.00

We are hiring for a prominent financial services provider, recognised for its commitment to customer excellence and a supportive work environment. This is an excellent opportunity to join a fast-paced team in Belfast City Centre and kick-start a rewarding career in financial services.

The Role

• Provide outstanding first-contact customer service to assist customers with their financial arrangements and goals.
• Educate customers on various banking services and help them select the most suitable options.
• Accurately and compliantly complete all necessary processes and procedures, ensuring a seamless customer experience.
• Conduct financial reviews and provide customers with accurate information to aid in their decision-making.
• Resolve customer complaints and errors efficiently, working to restore positive relationships.
• Support the wider business aims by maintaining strong relationships with colleagues.

What You'll Need

• Proven experience in a customer service environment, with a focus on managing customer relationships.
• Excellent organisational and time management skills, with the ability to meet performance measures.
• Strong communication skills, both verbal and written.
• Experience working within a regulatory environment is advantageous.
• Good technology skills, including proficiency with Microsoft Office.
• A customer-focused attitude with a desire to help others.

What's On Offer

• A permanent, rewarding role with a competitive annual salary of £27,976.00.
• Opportunities for savings discounts, free online classes, and wellbeing resources through Perks at Work and Help@Hand.
• Access to GP services, mental health support, financial advice, and legal advice.
• A supportive team environment with opportunities for development and recognition.
• Company-led training and "Grad Bay" to fully equip you for the role.

Apply via Haystack today!