Customer Service Advisor

Customer Service Advisor | Jarrow, Tyne and Wear, United Kingdom | Hybrid | £25,087.00

We're hiring for a leading telecommunications provider with a strong commitment to customer satisfaction and technological innovation. Join a dynamic team dedicated to delivering exceptional service and finding the best solutions for customers.

The Role

• Engage with customers over the phone to discuss their accounts and services.
• Listen attentively to customer needs and concerns.
• Work collaboratively with customers to achieve positive outcomes.
• Navigate challenging situations with resilience and empathy.
• Support customers with their home technology inquiries.

What You'll Need

• Life experience and strong interpersonal skills.
• Resilience and the ability to handle challenging conversations.
• Excellent listening and communication abilities.
• A proactive approach to problem-solving.
• Adaptability to learn new systems and processes.
• A customer-centric mindset.

What's On Offer

• A competitive starting salary of £25,087.00, rising to £25,684.00 after 8 months, plus incentives and bonuses.
• Significant discounts on mobile and broadband products.
• Comprehensive support for career development and training.
• Flexible working arrangements, including occasional home working and self-scheduled breaks.

Apply via Haystack today!